Booking Terms and Conditions Tylau Cottages
General
This is a legally binding contract between the property owner and the holidaymaker. The property owner is also referred to as "we" and "us".
The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as "you".
Bookings
A booking deposit is payable at the time of the booking being taken. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice.
The balance of the rental charge, along with the breakage deposit, is payable not less than 6 weeks prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker. Please be sure to note the due dates of these payments as reminders are not routinely issued.
Bookings made less than 6 weeks prior to the arrival date must be paid in full at the time of booking.
Cancellation by the Holidaymaker
Cancellation of the booking by the holidaymaker should be made in writing and addressed to:
Joanne Sheridan
Tylau Cottages
Tylau Bwlchllan Lampeter SA48 8QR
tylaucottages@gmail.com
In the event of a cancellation, we will attempt to re-let the property and if successful, a discretionary payment may be made. However, we strongly recommend you take out holiday cancellation insurance.
Cancellation by the Property Owner
The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and the property owner has to cancel the booking, the property owner will endeavour to find the holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.
Eco Friendly Cottage
We are trying to keep our cottages as environmentally / energy efficient as possible and at the same time keep the price for renting as low as possible. With this in mind we kindly ask that you do not have windows open with the heating on. You can turn the heating off in each room by switching off the radiator and closing the door . When going out please close all of the windows and lock the doors ...If the property is left with windows open and the heating on when the holidaymakers are out we reserve the right to enter the property to close the windows
Number of Guests
The maximum number of people entitled to stay at this property is 4 for Bwthyn Teile and 2 for Bwthy Heulog and furthermore, only those people named on the booking form are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund. Sub letting or assignation of the let is prohibited. One person per booking must be at least over the age of 21.
Arrival and Departure Time
Every effort will be made to have the property available from3 pm on the day of arrival. The property must be vacated by 10 am on the day of departure. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided once full payment has been received.
Liability
The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker's party. Vehicles and possessions are left entirely at the risk of the holidaymaker .We strongly advise that you take out comprehensive travel insurance to cover cancellations and possessions.
You are welcome to share the land on our 14 acre small holding but as this is a working small holding there are inherent health and safety risks such as barbed wire and uneven surfaces. If you would like to use the land you will be asked to sign a liability waver saying that you accept these risks as your own .Children must be supervised at all times.
Cleaning
We would like to think the holidaymaker and party would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.
Breakages
The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday so that future guests may continue to enjoy them. We would appreciate that if you notice that something is missing or broken please let us know immediately so that we can take the appropriate action to sort it out. . The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for.
Miscellaneous House Rules
Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.
The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.
The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner's opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable.
The property owner reserves the right to refuse entry to anyone, who in the property owner's opinion is not suitable to or capable of taking charge of the property.
The property owner reserves the right to ask the holidaymaker and their party to leave the property, without refund, should the behaviour of the holidaymaker and/or their party be considered by the property owner to be unreasonable.
Pets vaping or smoking are not allowed anywhere inside the premises and will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by pets or smoking will be at the expense of you.
We or our representatives reserve the right to enter the property at any time to undertake essential maintenance or for inspection purposes
The owner reserves the right to refuse a booking without giving any reason.
The owner shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building or grounds.
No compensation will be given for any temporary outage of electricity, gas, water, internet connection or television service.
Please park your vehicles in the designated parking space, ensuring cars do not block access to other properties. Parking is limited to 2 vehicles fro Bwthyn Heulog and 4 for Bwthyn Teile .
Please respect the community and try to keep noise levels to a minimum, especially between 11 pm and 8 am.
We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.
Barbecue – please use the designated barbecue utensils and clean the barbecue after use.
If you have used any of the play equipment, please replace it back in the box provided with the lid on after use.
Please don’t take any bath towels with you to the beach or outside. Please bring your own beach towels .
This small holding and holiday cottages are privately owned and is our home. We encourage all guests to enjoy the facilities and treat the property with the same respect that they would with their own house.
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Complaints
Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately it becomes apparent, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.
The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.
